FAQ & about us

If you are looking to stock unique quality products that your competitors do not have then look no further!

Our history

Stilus began in 1975 in the form of retail record bars and over many years evolved into importing and wholesaling giftware and incense among many other items. Stilus Australia has now become Australia’s leading wholesale suppliers to the retail industry importing products from America, Thailand, China & India.
We pride ourselves on fast order turn around as well as friendly and informative customer service. Stilus is 100% Australian owned and operated.

Why choose us?

We work very hard to source and develop products that sell through to keep you coming back to re stock your shelves. We believe in working with our customers needs and value any feedback. If you are not satisfied with your products we offer a money back guarantee. Unlike a lot of other wholesalers, Stilus do NOT supply wholesale direct to the public. We want to be your supplier, not your competitor!

New Customers

If you are a new customer to Stilus your first orders  will be on a pre-paid bases until an account is set up. Once your account is active our terms are 30 days from invoice date.

Why is my current incense supplier cheaper?

This mostly due to quality. You simply get what you pay for! A lot of cheap brands contain a lot of chemicals which is cheaper to make (some brands that are still sold here have been banned from sale in Europe – these brands can be found via google) or are made using Child labour. Recently the company that makes Balaji brand incense was raided by police in India and the owner was arrested and jailed for keeping child workers as prisoners making incense (click here to see the news report). Unfortunately some wholesalers here in Australia support and sell this brand with full knowledge of this. We audit our factories every year to ensure that our registered incense brands are made using NO CHILD LABOUR so you can rest assured of selling an ethical product.

Ready to order?

We have a minimum order of $150 ex gst. When a product description contains (min 4)  it means that a minimum of 4 pcs must be ordered and the price is per piece. When you have completed your order, click on View cart and check if your order is correct and click check details and submit. Make sure your billing information is correct on the next page and if shipping to a different address to the billing address, check the ship to different address box and fill in the information. If it all looks good then click the Place order now button and the next screen will come up with ORDER RECEIVED. A copy of this order will be sent back to you. If you are a new customer please wait until we email you back a final invoice which will include shipping for payment. Title of goods will not pass to the purchaser until the invoice is paid in full.

If any item is damaged in transit We require a photo of the item emailed to sales@stilus.com.au so a claim can be raised with our courier. Damaged items will be credited to your account only after a picture has been emailed.

Damage claims must be raised within 3 days of delivery.

All information on our website is to be used as a guide only. Please contact Stilus by email or mail for clarification on any product description.
This website is not for use by the general public as it is for wholesale customers only and all inquires will be re-directed to a Stilus stockist nearest to you.
Our opening hours are Monday – Friday 8am – 4pm

 

We will be at the Reed gift fair Melbourne August 5th – 9th 2017 stand #D130